Our AI employees and agents are engineered to use a company knowledge base specific to your company. They are referencing your company website(s), documents, data and whatever you want them to utilize on every call in every conversation and they are always improving.

Our AI agents and employees are prompted to act and converse naturally and stay focused and on topic, but also to avoid topics of your choosing. Whatever that may be is included in their instructions so they are not answering questions or providing information that you don't want them to.

It could be the caller asking for a specific employee, or a specific department like sales or customer service. The caller could start asking questions about products, services, their existing account among other scenarios that prompts the agent to transfer the call. The AI agent is analyzing the caller's intent, and transferring calls when the timing is right.

Customer support will help set up the proper calendars for you, your staff, service appointments, demos and more. The AI agents are prompted and instructed to utilize the correct calendars depending on whether the caller is a current customer, a prospect interested in a product or service, a demo, a caller scheduling a service appointment and more.